Knowledgebase FAQs



What should I do if the "My Computer" icon is being X’ed out while uploading or downloading a file within a course?

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  1. Click Start » Control Panel » Java

  2. On the "General" Tab click settings under "Temporary Internet Files"

  3. Click "Delete Files..."

  4. Make sure "Applications and Applets" and "Trace and Log Files" are check.

  5. Click "OK"

Mac OS X:

  1. Navigate to the Java folder from your hard drive: HD » Applications » Utilities » Java.

  2. Open the Java Preferences application.

  3. Click on the General tab.

  4. Click the Delete Files button (under the Temporary Internet Files section).



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